We'll direct you through the claim process.

This guide will ask you a question and based upon your answer show you another question or result.

Before you start, check if you're qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might need to supply supporting documents to progress your claim.

We'll let you know the outcome of your claim. We'll send a message to your myGov Inbox.

If you don't get electronic letters, we'll send you a letter in the mail.

If you think we have actually slipped up you can ask us to review our choice.

We can help if you remain in monetary difficulty or require unique support while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: Do you have a Nominee plan in location?

To declare on someone else's behalf you need to be authorised.

The individual you're declaring for need to choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You need to have a plan in place to claim on someone else's behalf.

The person you're declaring for will require to start the procedure. Check out how to include a Nominee arrangement utilizing your online account.

7: Do you wish to claim online?

The easiest method is to declare online.

8: You can declare over the phone

If you can't declare online, call us on the Centrelink Employment Services line.

You don't need to go to a service centre to make a claim. If you're feeling unwell, or require to separate yourself at home, please don't visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you need a myGov account connected to Centrelink. If you don't have a myGov account, it's easy to create one.

To link Centrelink you'll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, select View and link services. 2. Under Link a service find Centrelink and select Link. 3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account. 4. Select Centrelink from your linked services. 5. Select Make a claim or view declare status, then Make a claim. 6. Under Job Seekers choose Get Started. 7. Select Make An Application For JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To declare a payment you require a Centrelink online account linked to myGov. If you do not have a myGov account, it's simple to create one.

Follow these steps.

1. Go to myGov and select Create an account. 2. Read the Terms of usage. If you accept the terms, select I agree. 3. Enter your e-mail address, then verify this address using a code we email to you. Your myGov account must utilize a distinct email address. You can't use the same e-mail for another . 4. Enter your mobile number, if you have one. If you go into a number you'll get a code sent to it each time you check in to your myGov account. 5. Create a password and 3 secret concerns and go into answers. 6. You have actually created your myGov account, choose Continue to myGov.

After you prove who you are through myGov by going into some information about you, you'll get a CRN. We'll inspect if you already have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert. 2. Select I require a CRN. 3. Follow the triggers to enter your identity information. 4. Enter details from your Medicare card. 5. Enter some individual details and we'll examine them versus our records. 6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account. 7. You'll need identity details from among these documents: - present Australian passport

• Australian birth certificate
• Australian citizenship certificate
• Australian visa.
  
  You'll also require identity information from among these files:
  
  - Australian driver licence
• ImmiCard issued by the Department of Home Affairs
• Australian Citizenship by Descent Certificate.
  
  You can now begin your claim for a payment. Before you can submit your claim, you'll require to go to a service centre to complete our identity requirements. You'll require to provide us an appropriate photo identity document along with any other files we may ask for.
  
  If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
  
  15: How to claim after you develop your myGov account and link to Centrelink
  
  16: Is your myGov account connected to Centrelink?
  
  You require to connect your myGov account to Centrelink to make your claim.
  
  17: Do you have a Centrelink Customer Reference Number (CRN)?
  
  If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
  
  18: Check in to myGov and prove who you are to connect Centrelink
  
  To declare a payment online, you'll require to do both the following:
  
  - link your Centrelink online account to myGov
• prove your identity to Centrelink.
  
  You can do both of these with a strong Digital Identity.
  
  myGovID is presently the only Digital Identity supplier that provides the strong level Digital Identity needed for Centrelink.
  
  Download and utilize the myGovID app to get a strong level Digital Identity. You'll require to enter your personal information, details from your identity files and confirm your picture.
  
  Discover how to establish the myGovID app on the myGovID site.
  
  Once you have a strong level Digital Identity, follow these steps to connect Centrelink and show your identity.
  
  1. Sign in to myGov.

2. Select View and link services, then choose Centrelink.
3. Give your permission to share your information with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.
   
   If you can't show your identity online, call us on the Centrelink Employment Services line.
   
   19: How to claim after connecting Centrelink to your myGov
   
   Once your Centrelink online account is linked to myGov, you can use online.
   
   1. Check in to myGov.
8. Select Make a claim or view declare status, then Make a claim.
9. Under Job Seekers select Get going.
10. Select Obtain JobSeeker Payment then follow the triggers to complete your claim.
    
    20: Sign in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is connected to myGov, you can use online.
    
    To do this:
    
    1. Sign in to myGov.
11. Select Make a claim or view claim status, then Make a claim.
12. Under Job Seekers select Start.
13. Select Make An Application For JobSeeker Payment and follow the prompts to finish your claim.
    
    We'll tell you if you need to do anything else to complete your claim. We might ask you send supporting documents to send your claim.
    
    You can finish these steps up to 13 weeks before your situations change. You can then send your claim 14 days before your scenarios change. We'll contact you to remind you to do this.
    
    21: Sign in to myGov and link to Centrelink with your CRN to claim
    
    To declare a payment you require a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online account for you and connect it to your myGov.
    
    Follow these steps:
    
    1. Sign in to myGov.
14. Select View and link services, then choose Centrelink.
15. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
16. Select Centrelink from your connected services.
17. Select Make a claim or view claim status, then Make a claim.
18. Under Job Seekers choose Get begun.
19. Select Look For JobSeeker Payment and follow the triggers to finish your claim.
    
    We'll inform you if you require to do anything else to finish your claim. We might ask you for supporting files to send your claim.
    
    22: After you declare by phone
    
    We'll call you if we require more information.
    
    We'll send you a letter to let you know your claim result. If your claim achieves success, we'll let you understand:
    
    - when you'll get your first payment

• how much you'll get.
  
  23: After you claim online
  
  After you submit your claim online, you'll get a receipt telling you:
  
  - the ID variety of your claim
• the date we estimate your claim will be total.
  
  If your Centrelink online account is linked to myGov, indication in now to track your claim online.
  
  Sign in to myGov
  
  You can also use the Express Plus Centrelink mobile app.
  
  If you don't agree with our choice call us on the Centrelink Employment Services line. If you still don't concur, you can ask us to examine our decision.
  
  To do your business with us, develop a myGov account and employment link it to Centrelink.
  
  You need to show your identity before you declare a payment or service.
  
  When you claim a payment or service, we'll ask you for some files to support your claim.
  
  If you or your partner stop work, employment or change from full-time to casual work we'll need an Employment Separation Certificate from you in some situations.
  
  You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your information and get payments for you.