We'll direct you through the claim procedure.

This guide will ask you a question and based upon your response reveal you another concern or result.

Before you begin, examine if you're eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might need to provide supporting documents to advance your claim.

We'll let you know the outcome of your claim. We'll send a message to your myGov Inbox.

If you don't get electronic letters, we'll send you a letter in the mail.

If you think we've made an error you can ask us to evaluate our decision.

We can help if you're in monetary challenge or need unique assistance while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Nominee arrangement in location?

To claim on someone else's behalf you need to be authorised.

The person you're claiming for should nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You require to have a plan in location to declare on someone else's behalf.

The individual you're claiming for will need to begin the process. Check out how to include a Nominee plan using your online account.

7: Do you wish to declare online?

The easiest method is to claim online.

8: You can declare over the phone

If you can't declare online, call us on the Centrelink Employment Services line.

You don't require to go to a service centre to make a claim. If you're feeling unwell, or require to isolate yourself in your home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you require a myGov account linked to Centrelink. If you don't have a myGov account, it's easy to create one.

To connect Centrelink you'll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, select View and link services. 2. Under Link a service find Centrelink and select Link. 3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account. 4. Select Centrelink from your linked services. 5. Select Make a claim or view claim status, then Make a claim. 6. Under Job Seekers choose Begin. 7. Select Request JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To claim a payment you need a Centrelink online account linked to myGov. If you do not have a myGov account, it's simple to develop one.

Follow these steps.

1. Go to myGov and choose Create an account. 2. Read the Terms of usage. If you concur to the terms, select I concur. 3. Enter your e-mail address, then confirm this address utilizing a code we email to you. Your myGov account need to utilize an unique email address. You can't use the very same email for another myGov account. 4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent out to it each time you sign in to your myGov account. 5. Create a password and 3 secret questions and enter answers. 6. You've produced your myGov account, to myGov.

After you show who you are through myGov by going into some details about you, you'll get a CRN. We'll inspect if you currently have a CRN or develop one and link Centrelink to your myGov account.

14: job Prove who you are to connect Centrelink

1. In myGov, select Continue from the Government assistance for Coronavirus alert. 2. Select I need a CRN. 3. Follow the prompts to enter your identity information. 4. Enter info from your Medicare card. 5. Enter some individual details and we'll check them against our records. 6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account. 7. You'll require identity information from among these files: - current Australian passport

• Australian birth certificate
• Australian citizenship certificate
• Australian visa.
  
  You'll also need identity details from among these files:
  
  - Australian driver licence
• ImmiCard provided by the Department of Home Affairs
• Australian Citizenship by Descent Certificate.
  
  You can now start your claim for a payment. Before you can send your claim, you'll need to check out a service centre to finish our identity requirements. You'll need to give us an appropriate picture identity file along with any other documents we might ask for.
  
  If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
  
  15: How to claim after you create your myGov account and link to Centrelink
  
  16: Is your myGov account linked to Centrelink?
  
  You require to connect your myGov account to Centrelink to make your claim.
  
  17: Do you have a Centrelink Customer Reference Number (CRN)?
  
  If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
  
  18: Check in to myGov and prove who you are to connect Centrelink
  
  To declare a payment online, you'll need to do both the following:
  
  - link your Centrelink online account to myGov
• show your identity to Centrelink.
  
  You can do both of these with a strong Digital Identity.
  
  myGovID is currently the only Digital Identity supplier that provides the strong level Digital Identity needed for Centrelink.
  
  Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your individual information, details from your identity documents and confirm your photo.
  
  Find out how to establish the myGovID app on the myGovID website.
  
  Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.
  
  1. Check in to myGov.

2. Select View and link services, then choose Centrelink.
3. Give your authorization to share your information with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get started in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.
   
   If you can't prove your identity online, call us on the Centrelink Employment Services line.
   
   19: How to declare after connecting Centrelink to your myGov
   
   Once your Centrelink online account is connected to myGov, you can apply online.
   
   1. Sign in to myGov.
8. Select Make a claim or view claim status, then Make a claim.
9. Under Job Seekers select Begin.
10. Select Apply for JobSeeker Payment then follow the prompts to complete your claim.
    
    20: Check in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is linked to myGov, you can use online.
    
    To do this:
    
    1. Sign in to myGov.
11. Select Make a claim or view claim status, then Make a claim.
12. Under Job Seekers select Begin.
13. Select Look For JobSeeker Payment and follow the triggers to finish your claim.
    
    We'll tell you if you require to do anything else to finish your claim. We may ask you submit supporting files to send your claim.
    
    You can finish these actions up to 13 weeks before your situations change. You can then send your claim 14 days before your circumstances change. We'll call you to remind you to do this.
    
    21: Check in to myGov and link to Centrelink with your CRN to declare
    
    To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online represent you and connect it to your myGov.
    
    Follow these steps:
    
    1. Sign in to myGov.
14. Select View and link services, then choose Centrelink.
15. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
16. Select Centrelink from your connected services.
17. Select Make a claim or view declare status, then Make a claim.
18. Under Job Seekers choose Begin.
19. Select Look For JobSeeker Payment and follow the prompts to complete your claim.
    
    We'll inform you if you require to do anything else to finish your claim. We might ask you for supporting documents to submit your claim.
    
    22: After you declare by phone
    
    We'll call you if we need more details.
    
    We'll send you a letter to let you know your claim outcome. If your claim succeeds, we'll let you understand:
    
    - when you'll get your first payment

• how much you'll get.
  
  23: After you claim online
  
  After you send your claim online, you'll get a receipt telling you:
  
  - the ID number of your claim
• the date we approximate your claim will be complete.
  
  If your Centrelink online account is connected to myGov, check in now to track your claim online.
  
  Check in to myGov
  
  You can likewise utilize the Express Plus Centrelink mobile app.
  
  If you don't agree with our decision call us on the Centrelink Employment Services line. If you still don't concur, you can ask us to evaluate our decision.
  
  To do your business with us, create a myGov account and link it to Centrelink.
  
  You need to show your identity before you claim a payment or service.
  
  When you claim a payment or service, we'll ask you for some documents to support your claim.
  
  If you or your partner stop work, or change from complete time to casual work we'll need a Work Separation Certificate from you in some situations.
  
  You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your information and get payments for you.