This file discusses how an individual can claim JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should claim as quickly as possible online via the Services Australia website.

To get approved for JSP an individual need to:

- be of certifying age for JSP

• meet Australian residence requirements for JSP
• be out of work, and
• trying to find work and happy to participate in activities that increase their chances of discovering a task, or
• unable to work, study or look for work due to medical condition, health problem or injury, or
• utilized or studying full-time and are unable to carry out these due to a medical condition, securityholes.science illness or injury and work or study to return to
  
  If the customer has shown they are unable to work due to a momentary incapacity, see JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers declaring JSP
  
  A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours each week, and
• their earnings falls listed below the JSP earnings test cut-off
  
  For instance, a self-employed DSP consumer is still working 30 hours each week, but their income has lowered. See Rates and Thresholds.
  
  In all cases, inspect if the consumer is eligible to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they end up being qualified they must offer their checking account balances, proof of earnings and employment separation information.
  
  Customers can start an early claim online. They will be able to finish Your individual details, Your situations and Your monetary information.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to address in the online claim.
  
  Customers can not complete Review and Confirm, Next actions or submit the claim online until within 14 days of being qualified for JSP. They will get a reminder notice 2 week before the eligibility date.
  
  An apprehended individual might lodge a claim up to 3 weeks before release from jail. These claims are not considered early claims as the client is qualified however not payable when they claim.
  
  Customers transferring from a present income support payment can lodge an early claim approximately 28 days before the date of qualification.
  
  Online claims
  
  Customers must create a myGov account and connect their Centrelink online account to it.
  
  Once the consumer has linked their Centrelink online account to myGov, to begin an online claim for JSP they need to:
  
  - sign in to myGov and access their connected Centrelink online account
• guarantee their individual information are proper. From the menu, pick the My details > Personal and contact information > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or moving to JSP will see a reduced concern set as part of their online claim if they are:
  
  - currently in receipt of an income assistance payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a job exists to the consumer on their Centrelink online account homepage approximately 28 days prior to losing credentials for their present payment.
  
  The job will allow the customer to carry out a streamlined claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers deemed not able or unsuitable to finish an online claim or candidates. ACC needs to also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the client can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a consumer start a claim which can then be finished by the customer in their Centrelink online account
  
  Remote consumers
  
  If the consumer resides in a remote location and normally uses an agent, Remote Service Centre, or phone to do organization and is not able or inappropriate to complete an online claim, the customer ought to be transferred to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) group supplies specialised remote service for determined remote consumers.
  
  The client should have:
  
  - the remote indication revealing on the Customer Overview, or
• a domestic address in a remote location
  
  To examine the address is in a remote area:
  
  - browse the town name in Office Locator
• view the Towns Result List
• see the Remoteness column
  
  Customers with candidate arrangements
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decrease the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.
  
  If a nominee is declaring on behalf of an individual, motivate the candidate to assist the individual claim JSP utilizing the person's Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some situations, it may not be affordable for a customer to complete all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.
  
  If the customer has moved address within the previous 26 weeks, Services Australia should identify if they have actually decreased their employment potential customers by transferring to a brand-new location.
  
  If this is the case, the Service Officer should examine a possible MALEP employment associated exemption period.
  
  Unemployed due to a voluntary act or misconduct
  
  If the customer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have taken place.
  
  Do not produce compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to recognize a non-compliance event has actually taken place.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most task seekers undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job candidates who are qualified for a referral to a Labor force Australia or other professional company, will have an initial appointment scheduled throughout the Participation Interview. Attending this very first service provider appointment is understood as the job applicant's RapidConnect requirement.
  
  Most of the times, meeting RapidConnect requirements will determine the start date of the task candidate's income support payment. Note: this is subject to job seekers satisfying any waiting durations and trademarketclassifieds.com credentials requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer new task applicants to the Workforce Australia online work service. This leaves out job applicants living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single client aged 55 years and over who have been getting an income assistance payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will instantly compute this and apply the proper rate for qualified customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may present to clients throughout their online claim. Employer details, name and ABN, will be presented to the consumer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to validate the company within the claim. If a consumer verifies the employer, once on payment, STP pre-filled income will exist to the client when they report. If the consumer does not verify the employer, once on payment, the STP company might provide to the client once again when they report.