This file explains how a person can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must declare as quickly as possible online by means of the Services Australia site.

To qualify for JSP a person should:

- be of qualifying age for employment JSP

• satisfy Australian residence requirements for JSP
• be unemployed, and
• trying to find work and happy to participate in activities that increase their chances of discovering a task, or
• unable to work, study or search for work due to medical condition, disease or injury, or
• utilized or studying complete time and are not able to carry out these due to a medical condition, disease or injury and work or study to return to
  
  If the client has suggested they are unable to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers claiming JSP
  
  A DSP consumer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their earnings falls below the JSP income test cut-off
  
  For instance, a self-employed DSP consumer is still working 30 hours per week, however their income has lowered. See Rates and Thresholds.
  
  In all cases, inspect if the client is eligible to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being certified they need to offer their savings account balances, evidence of income and work separation information.
  
  Customers can start an early claim online. They will be able to finish Your individual details, Your situations and Your monetary information.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have less questions to address in the online claim.
  
  Customers can not complete Review and Confirm, Next actions or send the claim online until within 2 week of being qualified for JSP. They will get a tip notification 14 days before the eligibility date.
  
  An apprehended person might lodge a claim as much as 3 weeks before release from prison. These claims are not considered early claims as the customer is qualified but not payable when they declare.
  
  Customers transferring from a present earnings assistance payment can lodge an early claim as much as 28 days before the date of credentials.
  
  Online claims
  
  Customers need to produce a myGov account and connect their Centrelink online account to it.
  
  Once the client has actually linked their Centrelink online account to myGov, to start an online claim for JSP they need to:
  
  - check in to myGov and access their linked Centrelink online account
• guarantee their personal information are proper. From the menu, choose the My information > Personal and contact details > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or transferring to JSP will see a lowered question set as part of their online claim if they are:
  
  - currently in receipt of an earnings assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a job is provided to the consumer on their Centrelink online account homepage as much as 28 days prior to losing certification for their existing payment.
  
  The task will allow the customer to carry out a streamlined claim process to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers considered unable or unsuitable to finish an online claim or nominees. ACC needs to likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC means:
  
  - the client can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a client start a claim which can then be completed by the customer in their Centrelink online account
  
  Remote customers
  
  If the customer lives in a remote location and generally uses a representative, Remote Service Centre, or phone to do business and is unable or inappropriate to complete an online claim, the consumer should be transferred to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) team offers specialised remote service for determined remote consumers.
  
  The consumer needs to have:
  
  - the remote indication revealing on the Customer Overview, or
• a domestic address in a remote area
  
  To check the address is in a remote place:
  
  - browse the town name in Office Locator
• view the Towns Result List
• see the Remoteness column
  
  Customers with nominee plans
  
  can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim initially. If they decline the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is claiming on behalf of a person, encourage the candidate to assist the person claim JSP using the individual's Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some situations, it might not be sensible for a client to finish all Required tasks prior to sending their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have paused all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.
  
  If the client has moved address within the previous 26 weeks, Services Australia should identify if they have actually minimized their work potential customers by moving to a new area.
  
  If this is the case, the Service Officer should examine a possible MALEP work associated exemption period.
  
  Unemployed due to a voluntary act or misconduct
  
  If the customer has willingly left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have happened.
  
  Do not create compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to determine a non-compliance event has taken place.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job hunters are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job applicants who are qualified for a referral to a Workforce Australia or other specialist service provider, will have an initial consultation reserved throughout the Participation Interview. Attending this first supplier consultation is referred to as the job hunter's RapidConnect requirement.
  
  In many cases, conference RapidConnect requirements will identify the start date of the task hunter's earnings support payment. Note: this goes through task candidates meeting any waiting durations and qualification requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new job hunters to the Workforce Australia online employment service. This excludes task seekers living in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have actually been receiving an income support payment or allowance for 9 or more continuous months might be entitled to a greater rate of payment. The system will instantly compute this and apply the suitable rate for qualified consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may provide to clients during their online claim. Employer information, name and ABN, will be provided to the consumer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to verify the employer within the claim. If a consumer confirms the employer, once on payment, STP pre-filled income will be presented to the customer when they report. If the client does not confirm the employer, once on payment, the STP employer might present to the customer again when they report.